Terms of Service

1.1 In these Terms of Service (these Terms), unless the context otherwise requires: Operator means SRTLA Hub, the operator of the Service; Service means the SRTLA Hub management dashboard, the receiver nodes made available through it, the associated streaming ingest endpoints, and any related software, documentation, and support services provided by the Operator from time to time; User or you means any person who accesses or uses the Service; Account means the access profile created for you upon authentication through the third-party identity provider referred to in Clause 4; Privacy Policy means the SRTLA Hub Privacy Policy published at /legal/privacy, as amended from time to time; Stream Key means the confidential credential issued to you for publishing media streams to the Service; and Content means any audio, video, data, or other material transmitted through the Service by or on behalf of a User.

1.2 Headings are for convenience only and shall not affect interpretation. Words importing the singular include the plural and vice versa. The words "include", "includes", and "including" shall be construed as if followed by "without limitation".

2.1 By accessing or using the Service you confirm that you have read, understood, and agree to be bound by these Terms and by the Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, you must not access or use the Service.

2.2 You represent and warrant that you are of sufficient age and capacity to enter into a binding agreement in the place from which you access the Service, and that your use of the Service does not violate any law applicable to you.

3.1 The Service provides a management dashboard for SRTLA and SRT media relay infrastructure used in live video streaming, including: bonded ingest of live streams over the SRTLA and SRT protocols; relay of received streams to downstream platforms; monitoring of receiver node health, stream quality, and bandwidth usage; and related alerting, analytics, and administrative tooling.

3.2 The Service is provided on an invitation and approval basis. The Operator may modify, suspend, augment, or discontinue any part of the Service from time to time, and shall use reasonable endeavours to give notice of material changes where practicable.

4.1 Authentication to the Service is performed exclusively through the Twitch OAuth identity service. By signing in you authorise the Operator to receive your basic Twitch profile information as described in the Privacy Policy. The Operator does not receive or store your Twitch password.

4.2 Accounts are subject to role tiers (including "pending", "user", "premium", and "admin") which the Operator may assign, vary, or revoke from time to time. A newly registered Account is placed in the "pending" tier and receives access to the full Service only upon approval by an administrator. The Operator is under no obligation to approve any Account. Once an Account has been approved, the Operator shall not return it to the "pending" tier except on the grounds set out in Clause 10.1 or upon reasonable prior notice.

4.3 You are responsible for all activity occurring under your Account. You shall notify the Operator promptly upon becoming aware of any unauthorised use of your Account or any compromise of your credentials.

5.1 You shall not use the Service: (a) to transmit Content that is unlawful in any place from which it is transmitted or in which it is received, or that infringes the intellectual property, privacy, or other rights of any person; (b) to probe, scan, overload, disrupt, or circumvent the security or integrity of the Service, any receiver node, or any connected network; (c) to attempt to access another User's streams, Stream Key, data, or Account; (d) to resell, sublicense, or make the Service available to third parties without the Operator's prior written consent; or (e) in any manner that the Operator reasonably considers abusive of shared infrastructure, including sustained circumvention of bandwidth quotas or rate limits.

5.2 The Operator may, without prejudice to its other rights, refuse to relay any Content, terminate or block the relay of any live stream and delete its associated metadata, and suspend or restrict any Account, where it reasonably believes this Clause 5 has been or is likely to be contravened. The Service relays live streams and does not host uploaded media; any reference to the removal of Content shall be construed accordingly.

6.1 Use of the Service is subject to bandwidth quotas, which vary by role tier and may be varied by the Operator from time to time. Current usage and applicable limits are displayed within the dashboard.

6.2 Where your usage reaches an applicable quota, the Service may warn you, apply a grace allowance, or decline new publishing sessions until the quota resets. The Operator may, at its discretion, grant temporary allowances or apply usage-based charges where these have been agreed with you in advance.

6.3 The Service is currently provided free of charge. Charges, including the usage-based charges referred to in Clause 6.2, may be introduced only by your separate express affirmative agreement (for example, a confirmation given within the dashboard), and never by deemed acceptance under Clause 12.1. If you decline proposed charges, you remain free to continue using any free tier then offered or to terminate your use of the Service.

7.1 Your Stream Key is confidential. You shall keep it secret, shall not share it with any third party, and shall use the regeneration facility provided in the dashboard immediately if you suspect it has been disclosed.

7.2 The Operator applies technical and organisational measures designed to protect the Service, as summarised in the Privacy Policy. No such measure is absolute, and you acknowledge that transmission of Content over public networks can never be guaranteed to be fully secure.

8.1 The Service is provided on an "as is" and "as available" basis. Scheduled and unscheduled maintenance, capacity constraints, upstream network conditions, and third-party service failures may interrupt the Service. Unless expressly agreed in writing, no service level is committed to any User, and any service-level targets, uptime statistics, failover descriptions, or other figures or descriptions of reliability displayed within the dashboard or on the Operator's public pages (including marketing copy) are internal objectives or informational statements only and confer no rights.

8.2 To the maximum extent permitted by applicable law, the Operator excludes all warranties, conditions, and representations of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

9.1 To the maximum extent permitted by applicable law, the Operator shall not be liable for: (a) any loss of profit, revenue, audience, goodwill, or data; (b) any indirect, incidental, special, or consequential loss; or (c) any loss arising from interruption or degradation of any live stream, in each case however arising and whether or not the Operator was advised of the possibility of such loss.

9.2 To the extent that liability cannot be excluded, the Operator's aggregate liability arising out of or in connection with the Service in any twelve-month period shall not exceed the total amount (if any) paid by you to the Operator for the Service in that period.

9.3 Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

10.1 The Operator may suspend or terminate your access to the Service, in whole or in part, with immediate effect where: (a) you are in material breach of these Terms; (b) suspension is reasonably necessary to protect the Service, other Users, or third parties; or (c) the Operator discontinues the Service. Accounts in the "pending" tier may be declined or removed at any time without notice.

10.2 You may stop using the Service at any time and may request deletion of your Account as described in the Privacy Policy. Clauses which by their nature are intended to survive termination (including Clauses 1, 8, 9, 11, 13, and 14) shall so survive.

11.1 The Service, including its software, design, and documentation, and all intellectual property rights therein, are and remain the property of the Operator or its licensors. No rights are granted to you except the limited, revocable, non-exclusive, non-transferable right to use the Service in accordance with these Terms.

11.2 As between you and the Operator, you retain all rights in your Content. You grant the Operator a worldwide, royalty-free licence to receive, transmit, cache, and process your Content solely to the extent necessary to provide the Service.

12.1 The Operator may amend these Terms from time to time. The current version, together with its effective date, will be published on this page. Material changes will be notified through the dashboard before they take effect. An amendment shall take effect no earlier than fourteen days after it is published on this page, and an amendment that is materially adverse to a User shall not bind that User until the User next signs in to the dashboard or expressly accepts the amendment, whichever occurs earlier. Subject to the foregoing, your continued use of the Service after the effective date of an amendment constitutes acceptance of the amended Terms.

13.1 These Terms, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by the laws of the place in which the Operator has its principal place of business, without regard to conflict-of-laws principles, and shall be subject to the exclusive jurisdiction of the courts of that place. The Operator shall, upon request made through the contact route in Clause 14, identify the party operating the Service and its principal place of business.

13.2 The parties shall first attempt in good faith to resolve any dispute informally through the contact route in Clause 14, which may be satisfied by written notice sent by email to the address set out in Clause 14, before commencing proceedings. If a dispute has not been resolved within thirty days of written notice of the dispute being given, either party may commence proceedings. Nothing in this Clause 13.2 prevents either party from seeking urgent injunctive or other interim relief at any time.

13.3 These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Operator concerning the Service and supersede all prior representations, statements, and understandings, including statements made on the Operator's public marketing pages, except where such statements are expressly incorporated into these Terms.

14.1 Questions about these Terms, and any notice or request under these Terms, may be directed to the Operator by email to [email protected], which constitutes the contact route referred to in these Terms.